Privacy Policy

Effective Date: December 22, 2025

At Favojewelry, we believe that trust is the most precious gem. Whether you are ordering a ready-to-ship gift or designing a custom engagement ring, you are sharing personal moments and information with us. We value that trust and are committed to protecting your privacy with the same care we put into crafting our jewelry.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from favojewelry.com. As a US-based brand shipping globally to North America, Europe, and Oceania, we adhere to high international privacy standards to ensure your data is safe, no matter where you reside.

1. Information We Collect

We collect only the information necessary to craft your jewelry, process your order, and ensure secure delivery.

A. Information You Provide Directly

• Contact Information: Name, email address, and phone number.

  • Mandatory: A valid phone number is required for all orders. Since our jewelry is high-value, carriers (DHL/FedEx/UPS) require a phone number to coordinate Signature Required deliveries.

• Shipping Address: Physical street address (We cannot deliver to P.O. Boxes for insured shipments).

• Order Customization Details: Specific personal data required to craft your piece, including Ring Size, Wrist Size, and Engraving Text (names, dates, initials).

• Payment Information: We do not store full credit card numbers. Transactions are processed by secure third-party gateways (e.g., Stripe, PayPal).

B. Information Collected Automatically

When you browse our site, we automatically collect:

• Device Data: IP address, browser type, time zone, and device type.

• Usage Data: How you interact with our site (pages viewed, items added to cart), which helps us optimize our website experience.

2. How We Use Your Information

We use your personal data for the following specific business purposes:

• Craftsmanship & Fulfillment: To produce your custom jewelry according to your specifications (size, engraving) and deliver it to you.

• Fraud Prevention: To screen high-value orders for potential risk. We may contact you to verify your identity if a transaction is flagged by our security system.

• Customer Support: To assist with resizing requests, warranty claims, or updates on your custom order status (which takes 3–5 weeks).

• Customs & Duties: For international shipments, we must declare the value and contents of the package to customs authorities using your order details.

• Marketing: To send you newsletters or exclusive offers only if you have explicitly opted in. You can unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted partners essential to our operations:

• Logistics Carriers: We share your name, address, and phone number with carriers (DHL, UPS, FedEx, USPS) to ensure safe delivery.

• Payment Processors: To securely process your USD transactions.

• Jewelry Workshops: Your customization details (size, engraving) are shared with our internal artisans to craft the piece.

• Service Providers: We use platforms like Shopify (hosting) and email services to manage our store operations.

4. International Data Transfers

Favojewelry is headquartered in New York, USA.

• If you are visiting from the UK, Europe, Canada, Australia, or New Zealand, please be aware that your information will be transferred to, stored, and processed in the United States.

• By using our site, you acknowledge that your data will be handled under US laws. However, we take appropriate technical measures to protect your data during these transfers.

5. Your Rights (By Region)

We respect your privacy rights based on your location.

A. United States (CCPA/CPRA)

• Right to Know: You can request details about the personal information we collect.

• Right to Delete: You can ask us to delete your data (subject to legal retention requirements for tax/warranty purposes).

• Non-Discrimination: We will not treat you differently for exercising your privacy rights.

B. Europe (GDPR) & United Kingdom

• Access: You can request a copy of your personal data.

• Erasure: You have the “Right to be Forgotten” (unless the data is needed for warranty records).

• Correction: You can ask us to fix inaccurate information.

• Objection: You can object to the processing of your data for marketing purposes.

C. Canada, Australia & New Zealand

• Access & Correction: You have the right to request access to your personal information and request corrections if it is inaccurate.

How to Submit a Request: Email support@favojewelry.com. We aim to respond to all legitimate requests within 30 days.

6. Cookies & Tracking

We use cookies to ensure our website functions properly.

• Essential Cookies: Required for the cart to work and for secure checkout.

• Analytics Cookies: Help us understand which designs are popular.

• Your Choice: You can disable cookies in your browser settings, but this may prevent you from completing a purchase.

7. Data Retention

We retain your personal information only as long as necessary:

• Order Records: Kept for tax, accounting, and Warranty purposes. Since we offer a 1-year warranty, we must keep your order details to verify eligibility.

• Marketing Data: Kept until you unsubscribe.

8. Security

We implement industry-standard security measures:

• SSL Encryption: Protects your data during transmission.

• Restricted Access: Only authorized personnel can access order details.

• PCI Compliance: Our payment partners adhere to strict banking security standards.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices (e.g., expanding to new shipping regions) or for legal reasons. The updated version will be indicated by the “Effective Date” date at the top of this page.

10. Contact Us

If you have questions about our privacy practices, please contact our team:

• Email: support@favojewelry.com

• Address: 2367 Bayswater Ave Far Rockaway, NY 11691, United States

• Support Hours: Monday–Sunday, 8:00 AM – 5:00 PM PST