If you have questions about our products or your orders, please contact us with your order number, your name, and/or product information.

By the way, you can take a look at our FAQs here and find some helpful information.

Please note that it may take some time to respond to your inquiry depending on the contents of your message. We will respond to you within 24-48 hours and our Support Team does not work on Saturday and Sunday.

📧 Email contact: [email protected]

Marketing & Customer Care Office in Vietnam: HOUSEHOLD E-COMMERCE BUSINESS YUPGOODS, 2nd Floor, No. 01 Hung Vuong Street, Quang Ngai City, Quang Ngai Province 570000

Our offices are open from Monday to Saturday, from 7:30 AM to 5:00 PM GMT+7. You can still email us outside of business hours and we will respond within 24 hours.

For other inquiries, Please fill in the information on the right and submit it to us.

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Name *

First

Last

Email *

Contact type *

• Check order status
• Complaint about received order
• Other problems

Full order number

To quickly check the status of your order. Please tell us your exact order number. For example its format is: FVJ1234567. You can get the order number on the successful order confirmation email.

Comment or Message *

File Upload (Image / Video of defective product If have)

Click or drag files to this area to upload. You can upload up to 10 files.

If it's complaint for product problems such as defective product, wrong size guide, wrong color, wrong product ordered... Don't hesitate, take clear photos (as many angles as possible), attach video if possible. Attaching them all here. This helps us have more information to process your order faster. Thank you for your understanding and cooperation in this matter.

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