Last Updated: July 22, 2025
Thank you for shopping with us! This policy applies to orders shipped within the United States. By placing an order through our website, you agree to the following terms.
30-Day Return Window
We have a 30-day return policy. This means you can request a return within 30 days of receiving your order. In order to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Eligibility
To be eligible for a return, items must be:
- In the same condition you received them.
- Unworn and unused.
- With original tags attached.
- In their original packaging.
- Accompanied by a receipt or proof of purchase.
Return Label
Don’t worry—our packages don’t include return label. Just reach out to support@favojewelry.com, and we’ll help you place your return or exchange.
How to Initiate a Return
To start a return, you can contact us at support@favojewelry.com. Please include the following information in your return request:
+ Your order number and full name
+ Proof of purchase (Order information Screenshot)
+ Reasons for return
+ To make the process as smooth as possible, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.
Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.
Damaged and Wrong Products or Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong thing so that we can evaluate the issue and make it right. To return your product, you should contact our mail.
Exchanges
We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at support@favojewelry.com
Return Shipping Cost
– Customers do not need to pay the return shipping cost for defective products.
– Customers pay the return shipping cost for non-defective products.
– Shipping cost is not refundable for ordering the wrong product by the customer. If the customer orders the wrong product, the customer will be responsible for paying the actual cost of return shipping to return the product.
– Customers return their product by mail.
– No restocking Fee on Returns.
– In all cases of exchange/return, it is necessary to send a video, image of the product when received, clearly labeled to make sure the product ordered from us, and indicate the error of the product.
Refund Processing
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 9 days and you’ll be automatically refunded on your original payment method.
Please remember it may take some time for your bank or credit card company to process and post the refund, too. They will usually take 5-10 business days for them to process.
Cancellations
If you wish to cancel your order, it must be canceled within 12 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.
