Frequently Asked Questions

Please read our FAQ before sending us a message.

HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
All our products are created on-demand, which means that your product will go into production shortly after your order has been processed. Customer(s) can expect to receive their products in 17-20 days (Including time for production, packaging, and in-transit) after their payment has been received and their order processed.
WHAT SHIPPING METHOD CAN I USE AT THE TIME OF PURCHASE?
We always aim for the highest Customer Value when experiencing the products they have purchased. We use standard shipping to the US and Free shipping is always available in our store.
ORDER IN QUEUE?
After your payment has been posted, your order will go into our waiting queue for 24 hours before printing. During these 24 hours, you can change the order detail (change size, color, quantity) or cancel the order. Please read more details about the Cancellation/Order Change policy.

CAN I SHIP THE ORDER TO MULTIPLE ADDRESSES?
We only offer single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.

CAN I SHIP TO A PO BOX OR MILITARY APO/ FPO?

You can have your order shipped to PO boxes and military APO/ FPO.

Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.

VAT TAXES WILL BE CHARGED?

We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.

The VAT charges may vary according to the country. We recommend contacting your local customs office for more information.

MY TRACKING NUMBER ISN’T WORKING?
Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
If you placed your order over 21 days ago and your tracking information is still not available please contact customer support here
Be sure to have your order number and email that was used to make the purchase when contacting our support.
ORDER CANCELLATION/CHANGES TO ORDER?
Because orders are custom made and printed on demand, we offer order changes for 24 hours. If your order is eligible you can request changes here.
I NEED HELP WITH A LATE ORDER.

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.