Frequently Asked Questions
Please read our FAQ before sending us a message.
We’ll prepare your order and let you know when it’s on its way!
You can have your order shipped to PO boxes and military APO/ FPO.
Shipment to APOs can take up to 40-45 days to be delivered. Please note that once your parcel has entered the army area, we will not be able to update the status of shipping for security reasons.
We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.
The VAT charges may vary according to the country. We recommend contacting your local customs office for more information.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
If you placed your order over 21 days ago and your tracking information is still not available please contact customer support here
Be sure to have your order number and email that was used to make the purchase when contacting our support.
Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.
When will my card be charged?
Just after your order has been successfully placed.
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.