RETURNS & REFUNDS POLICY

Effective Date: January 20, 2026

At Favojewelry, we stand behind the quality and artistry of our Moissanite jewelry. We want you to be delighted with your investment. If your purchase does not meet our high standards, we have established a transparent process to assist you.

1. ELIGIBILITY FOR RETURNS

We accept return requests within 30 days of delivery under the following conditions:

Ready-to-Ship Pieces: Eligible for return if they remain in original, unused condition with all accessories, authentication cards, tags, and original packaging included.
Custom-Made Pieces: (Including engraved items, personalized names, custom sizing, or special gemstone requests) are Final Sale and non-refundable unless there is a confirmed manufacturing defect.
Exclusions: Any signs of wear, scratches, alterations, resizing, or stone replacement by a third party will void eligibility for a return.

2. WHEN FAVOJEWELRY IS AT FAULT

If your item arrives damaged, has a manufacturing defect, or is incorrect (wrong metal, size, or model), we take full responsibility.

Options: You may choose a replacement, a full exchange, or a full refund (including original shipping costs).
Costs: Return shipping is covered by Favojewelry. A prepaid label will be provided once the issue is verified through clear photos/videos.
Note: Natural inclusions in gemstones and minor variations in handcrafted settings are characteristic of fine jewelry and are not considered defects.

3. CHANGE OF MIND (READY-TO-SHIP ONLY)

If you wish to return a ready-to-ship item due to personal preference:

Shipping Costs: The customer is responsible for the cost of secure, tracked return shipping to our facility.
Refund: We will refund the Product Value only. The original shipping fee is non-refundable.
Custom Items: As noted above, custom-made items are crafted specifically for you and cannot be returned for change-of-mind reasons.

4. HOW TO REQUEST A RETURN

Please do not send items back without prior authorization.

Email Us: Contact support@favojewelry.com within 30 days of delivery.
Include Details: Provide your Order Number, reason for the request, and clear photos of the item and its packaging.
Review: Our team will respond within 1–2 business days with instructions.
Secure Shipping: When returning high-value jewelry, ensure the item is packed securely. We recommend using a tracked and insured service.

5. REFUND TIMELINE

Once your return is received and passes our quality inspection:

Processing: Refunds are issued within 7 business days.
Credit: Funds will be returned to your original payment method. Please allow your bank an additional 3–7 days to reflect the transaction.

6. SHIPPING ISSUES & LOST PACKAGES

If your package has not arrived within the estimated timeline, please reach out to us. If a shipment is confirmed lost after 20 business days, we will offer a full replacement or refund. For more details on carriers and tracking, please refer to our Shipping Policy.

CONTACT US

FAVOJEWELRY

Address: 2367 Bayswater Ave, Far Rockaway, NY 11691, USA
Email: support@favojewelry.com
Support Hours: Mon–Fri: 9:00 AM – 5:00 PM (ET)

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