Returns & Refunds Policy

Last Updated: Nov 21, 2025

Favojewelry currently accepts return requests within 30 days of delivery, only when the item arrives damaged, defective, or not as described. Custom-made pieces including engraved items, personalized names, custom sizing, or special gemstone requests, are non-refundable unless there is an issue attributable to our craftsmanship. Ready-to-ship pieces may qualify for a return depending on their condition at the time of the request.

To be eligible for review, the item must remain in original, unused condition with all accessories, packaging, authentication cards, tags, and documents included. Any signs of wear, scratches, alterations, resizing, or stone replacement will void eligibility for return.

When Favojewelry Is At Fault

If your item arrives damaged, has a manufacturing defect, or is not the correct product (wrong color, size, or model), we will take full responsibility.

You will receive one of the following options:

A replacement or exchange
A full refund, including original shipping costs

Return shipping is covered by Favojewelry. A prepaid label will be provided once the issue is verified. We may request clear photos or videos to speed up the process. Please note that natural inclusions in gemstones and minor variations in handcrafted work are not considered defects. Slight color differences due to lighting and display settings are also not eligible for return.

When Customers Change Their Mind

For ready-to-ship items only, if you wish to return an item because it does not meet your expectations (e.g., preference change or doesn’t fit), return shipping will be at your expense. Once the item is received and confirmed to be in original condition, we will refund the product value only. The original shipping fee is non-refundable.

Custom-made items are final sale and cannot be returned or refunded unless an issue stems from our craftsmanship.

How to Request a Return

To initiate a review or return request, please contact us within 30 days of delivery by email at support@favojewelry.com. Include the following:

Order number
Reason for your request
Clear photos or videos of the item and packaging (if applicable)

Our support team will respond within 1–2 business days with instructions. Once approved, return information or a prepaid label will be provided.

Refund & Processing Time

Once the returned item is received and inspected, refunds are typically processed within 7 business days back to your original payment method. You will receive a confirmation email as soon as the refund is issued.

If your item was customized and you simply changed your mind, the request unfortunately cannot be accepted. However, if the issue relates to fit, finish, or craftsmanship, we will work with you to find a fair solution.

Shipping Issues & Lost Packages

If tracking shows no movement or the package has not arrived within the estimated timeline, please contact us. We will investigate with the carrier on your behalf. If a package cannot be found after 20 business days, we will offer a replacement or refund. For instructions about the shipping timeline, packaging standards, carriers used, please refer to our Shipping Policy.

Need Help?

Our team is here to guide you and make your experience worry-free. We value your trust and will always aim to resolve matters fairly. Our goal is not just to sell jewelry but to earn a lifelong place in your collection.