FAQs & Helps

What payment methods do you accept? We accept PayPal and all major credit/debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
What is your ordering process? Our process is simple and secure:
1. Select your favorite Moissanite pieces and add them to the cart.
2. Enter your billing and shipping information.
3. Select your preferred shipping method.
4. Complete the secure checkout.
What should I do if I made a mistake on my order? Contact us immediately at support@favojewelry.com. Our team will work to resolve your concerns before the order moves into our precision crafting or fulfillment stage.

How do I change or cancel my order? You have a 12-hour window from the time of purchase to request a change or cancellation.
Why only 12 hours? To ensure fast delivery, we begin inspecting ready-to-ship items or preparing materials for custom pieces shortly after an order is placed. Once the 12-hour window has passed or the item has shipped, we are unable to cancel or modify the order.

When will I receive my tracking number? * Ready-to-Ship items: Tracking is typically generated within 1–2 business days.
- Custom-Made jewelry: Tracking will be sent once the 3–5 week craftsmanship period is complete. You will receive an automated email with tracking details the moment your jewelry is dispatched.
Why hasn’t my tracking status updated? Tracking details may take 24–48 hours to reflect the initial carrier scan. If there is no movement for over 10 days, please contact us so we can investigate with the carrier on your behalf.
My tracking says “Delivered,” but I haven’t received it. What now? First, verify your shipping address. Occasionally, carriers scan items as delivered 1–2 days before actual arrival. If it hasn’t appeared after 3 business days, email us at support@favojewelry.com so we can assist you.

What if my order is defective or incorrect? As we work with fine jewelry, quality is our top priority. If you receive a flawed or incorrect item, email us at support@favojewelry.com with clear photos of the product and the shipping label. We will review your claim and send a replacement within the proper timeline.
What is your Return & Refund Policy? We replace items if they are structurally flawed or different from what was represented on our site. Please note that custom-made items are final sale unless a manufacturing defect is present. Refer to our full [Returns & Refunds Policy] for more details.
What should I do regarding late or missing refunds? First, check your bank account again. Then, contact your credit card company; it often takes 3–5 business days for banks to officially post a refund. If you’ve done this and still haven’t received it, please reach out to us.

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